Author: Southwest Diagnostic Imaging Center

Pat H.  has very good customer service skills when she is dealing with our patients and the insurance companies on issues. She is very detail oriented in researching her accounts. She works well with her coworkers when they have a question for her. Pat will do whatever is necessary to get a claim paid when she is asked by her manager. Pat has also done an exceptional job in training our new billing employees.

Meet our Technical Division Employee of the Quarter!!!

Kelly Tokar / CT Department Supervisor – The CT Department went through a tremendous change during the later portion of 2014 by renovating the department and installing two new state-of-the-art CT scanners. This was extremely challenging and stressful for the department, as they were performing on one CT scanner what they would normally do with two scanners. Kelly Tokar guided her department through this project with her positive, can-do attitude. Not only was she dealing with the scanner situation, there was the construction and the associated interruptions and challenges, equipment being moved out and in, disrupting patient flow, as well as the extra people, construction workers, and equipment service engineers milling in and around the department. In addition, once the first new scanner was operational, she adjusted staffing to accommodate applications training while still providing outstanding customer service to the patients her department serves. Kelly, thank you for your passion and dedication, not only to Southwest Diagnostic Imaging Center, but to the patients you serve and the department you lead.