Erica B. / Scheduling
Erica received an unsolicited recognition from a fellow team member for staying to assist the team when we had calls holding in queue at the end of her business day, instead of leaving automatically because her scheduled shift was over. Erica is an employee that as a Supervisor we value the fact we can rely on her being on time to open the scheduling phones each day. She has assisted the team with late coverage due to staffing issues. Erica has received two different written acknowledgments from patients about her pleasant helpful interaction while on the phone. One email came from the VP, Payor Relations and Contracting at THR. She has also been identified by two other team members for being a detail oriented, accurate logger, who staff repeatedly go to each day to handle time sensitive logging and who continues to receive additional batches of logging throughout the day. They have both stated she doesn’t stop at her required minimum of 15 daily requisitions. Her overall superior professionalism is demonstrated daily by her timeliness, work ethic on and off the phone, and her continued willingness to assist our patients.
Here are some fun facts about Erica:
1) How many years have you worked at SWDIC? June 26th will be my 2nd year.
2) What’s the most rewarding part of your job? Knowing that the patient I schedule will be receiving optimal care from our facility.
3) What’s #1 on your bucket list? Sky diving
4) If you could travel anywhere in the world, where would you go? Spain
5) What would you do if someone gave you $100 today? Nike running shoes
6) What are your hobbies? Boxing/Kickboxing
7) Who is your favorite singer/band? Black eyed peas
8) Where did you go to high school/college? Duncanville High School. I graduated college from The University of North Texas