Category: News

Meet our Business Services Employee of the Quarter:

Venus E. – Billing: Venus has very good customer service skills. She is very detailed in helping the patients with their questions. She does a great job researching her accounts to ensure that they have been paid correctly. She does a great job returning the patients calls and tells them the answers to the questions that have been asked of her. Venus is a team player and will do whatever is asked of her to get the account resolved. Venus has worked diligently with numerous physician offices encouraging and assisting them with PECOS enrollment, thus enabling SWDIC to recover previously denied reimbursement. Continue reading “Business Services Employee of the Quarter” →

Pat H.  has very good customer service skills when she is dealing with our patients and the insurance companies on issues. She is very detail oriented in researching her accounts. She works well with her coworkers when they have a question for her. Pat will do whatever is necessary to get a claim paid when she is asked by her manager. Pat has also done an exceptional job in training our new billing employees.

Meet our Technical Division Employee of the Quarter!!!

Kelly Tokar / CT Department Supervisor – The CT Department went through a tremendous change during the later portion of 2014 by renovating the department and installing two new state-of-the-art CT scanners. This was extremely challenging and stressful for the department, as they were performing on one CT scanner what they would normally do with two scanners. Kelly Tokar guided her department through this project with her positive, can-do attitude. Not only was she dealing with the scanner situation, there was the construction and the associated interruptions and challenges, equipment being moved out and in, disrupting patient flow, as well as the extra people, construction workers, and equipment service engineers milling in and around the department. In addition, once the first new scanner was operational, she adjusted staffing to accommodate applications training while still providing outstanding customer service to the patients her department serves. Kelly, thank you for your passion and dedication, not only to Southwest Diagnostic Imaging Center, but to the patients you serve and the department you lead.

Meet our Technical Services Employee of the Month for October 2014:

Korey K.(CT Department) – Korey does an outstanding job working with our Radiologist on protocols and giving ideas to help complete referring physician’s imaging needs. He works closely with Shauna on all CT research studies. He is our lead technologist on scanning research cadavers, which requires arriving as early as 4:00 am to complete studies. Korey is responsible for keeping up to date the licenses/registration renewals (ACR) for the CT department. Korey maintains QA for both scanners and works directly with our medical physics on Radiation Dose Reduction. Korey attended training in Milwaukee to prepare for our new scanners. He will be responsible for new protocols for the system and training the CT staff. Korey is looked up to by his peers and I’m thankful to have him on the CT Team.

Some fun facts about Korey:
1) How many years have you worked at SWDIC? 14 1/2 years

2) What’s the most rewarding part of your job? Being told from patients that I treated them with passion/kindness and telling me that I did a GREAT JOB helping them with their exams.

3) Cowboys, Rangers, or Mavericks? American’s Team Dallas Cowboys

4) If you could travel anywhere in the world, where would you go? Fiji (Trying to plan that trip in the next 4 years with my wife)

5) What’s your favorite food? Pancakes with lots of butter & syrup & BACON!!!

6) What would you do if someone gave you $100 today? I have two little girls. Money never stays in Daddy’s pocket.

7) What are your hobbies? I love to exercise/run.

8) What is your favorite season of the year? Football Season LOL!!!

9) How many are in your family? Total 4 (Including Me) Beautiful Wife (Cecelia) daughter (Kamani 5 y/o) and daughter Kori (aka Ko-Ko 2 y/o)

10) Where did you go to high school/college? I attended University High School in Waco, Texas and Prairie View A&M University (Prairie View, Texas), and El Centro College (Dallas, Texas)

Alem B. is a great fluoroscopy tech. When she is in fluoroscopy, she anticipates the needs of the patient as well as the radiologist. She can be counted upon to be on-schedule, no matter the “out of the ordinary” requests from radiologist. Her patient care skills are exemplary, as can be seen in the monthly patient surveys, where her name is mentioned quite often. Alem goes above and beyond for her coworkers as well. She is everyone’s mother and takes care of all of us. We are lucky to have her at SWDIC!

Some fun facts about Alem:
1) How many years have you worked at SWDIC? 14 years

2) What’s the most rewarding part of your job? To make patients smile.

3) What’s #1 on your bucket list? To run a 5k

4) If you could travel anywhere in the world, where would you go? Istanbul, Turkey

5) What’s your favorite food? Ethiopian food (doro wet)

6) What would you do if someone gave you $100 today? Give half of it to less fortunate people

7) What’s your favorite color? Green

8) What is your favorite season of the year? Spring

9) How many are in your family? 4

10) Who is your favorite singer/band? Teddy Afero

11) Where did you go to high school/college? Addis Ababa (Ethiopia) El Centro College Dallas

David is willing to assist with whatever circumstance arises without hesitation or complaining (scanning, helping run sono control, staying late etc…).  He handles the job with a high degree of ethics and professionalism.  He completes each task that arises without delegating it to someone else, if at all possible.  SWDIC is very lucky to have such a dedicated and self-motivated employee!

Some fun facts about David:

1)      What’s the most rewarding part of your job? Helping to ease patient’s anxiety during what can be a very stressful time in their lives

2)      Cowboys, Rangers, or Mavericks? All 3!

3)      What’s #1 on your bucket list? Travel the World

4)      What’s your favorite food? Steak

5)      What would you do if someone gave you $100 today? Try to keep my wife from finding out I had $100!

6)      What are your hobbies? Classic cars/Travel/Fishing

7)      What is your favorite season of the year? Summer

8)      How many are in your family? 7

9)      Who is your favorite singer/band? Me doing Karoke!

10)   Where did you go to high school/college? Caro, MI and College: Naval School of Health Science, San Diego

Vergie’s positive morale influences the scheduling team and everyone enjoys her “Good Morning’s,”  as they are sure to put a smile on everyone’s face!  She is the most cross trained employee in the department and always willing to lend herself to assist.  She volunteers for the Birthday committee and makes her co-workers feel special for their big day.  Her positive attitude makes work FUN and her peers are very happy to have such a cheerful coworker!

Some fun facts about Vergie:

1)      How many years have you worked at SWDIC?  9 years this September

2)      What’s the most rewarding part of your job?  Since  undergoing many changes in the past 8 ½ years working for  this company the goals of providing  patient care is still first.  It is easy  to come to work with a smile on my face and a happy heart with the group of people I work with that care so much for others. The reward is being able to doing a job you enjoy,  at a company that cares for the wellbeing others.

3)      Cowboys, Rangers, or Mavericks? Cowboys

4)      What’s #1 on your bucket list? Tandem skydive and walking my 2^nd marathon

5)      If you could travel anywhere in the world, where would you go? Australia

6)      What’s your favorite food? Chips and salsa

7)      What would you do if someone gave you $100 today?  I would buy breakfast for my coworkers and the rest I would use to go towards my Ronald McDonald house meal I help host quarterly with my niece.

8)      What are your hobbies? Crafts, walking

9)      Who is your favorite singer/band?  Justin Timberlake, Rascal Flatts

10)   Where did you go to high school/college? North Mesquite High School and some college at Eastfield

Erica B. / Scheduling

Erica received an unsolicited recognition from a fellow team member for staying to assist the team when we had calls holding in queue at the end of her business day, instead of leaving automatically because her scheduled shift was over.  Erica is an employee that as a Supervisor we value the fact we can rely on her being on time to open the scheduling phones each day.  She has assisted the team with late coverage due to staffing issues.  Erica has received two different written acknowledgments from patients about her pleasant helpful interaction while on the phone.  One email came from the VP, Payor Relations and Contracting at THR.  She has also been identified by two other team members for being a detail oriented, accurate logger, who staff  repeatedly go to each day to handle time sensitive logging and who continues to receive additional batches of logging throughout the day.  They have both stated she doesn’t stop at her required minimum of 15 daily requisitions. Her overall superior professionalism is demonstrated daily by her timeliness, work ethic on and off the phone, and her continued willingness to assist our patients.

Here are some fun facts about Erica:

1)      How many years have you worked at SWDIC?  June 26th will be my 2nd year.

2)      What’s the most rewarding part of your job? Knowing that the patient I schedule will be receiving optimal care from our facility.

3)      What’s #1 on your bucket list? Sky diving

4)      If you could travel anywhere in the world, where would you go? Spain

5)      What would you do if someone gave you $100 today? Nike running shoes

6)      What are your hobbies? Boxing/Kickboxing

7)      Who is your favorite singer/band? Black eyed peas

                8)      Where did you go to high school/college?  Duncanville High School. I                   graduated college from The University of North Texas