Meet our Business Services Employee of the Quarter:
Venus E. – Billing: Venus has very good customer service skills. She is very detailed in helping the patients with their questions. She does a great job researching her accounts to ensure that they have been paid correctly. She does a great job returning the patients calls and tells them the answers to the questions that have been asked of her. Venus is a team player and will do whatever is asked of her to get the account resolved. Venus has worked diligently with numerous physician offices encouraging and assisting them with PECOS enrollment, thus enabling SWDIC to recover previously denied reimbursement.
Fun Facts about Venus-
How many years have you worked at SWDIC?
It will be 14 years in June
What’s the most rewarding part of your job?
When I can help a patient over the phone with their bill or insurance and know when they hang up that they are satisfied. I also enjoy hearing a patient tell me how much they like how they are treated at SWDIC
Cowboys, Rangers, or Mavericks?
Cowboys of course
What’s #1 on your bucket list?
Tour the Greek isles.
If you could travel anywhere in the world, where would you go?
My grandfather came to America through Ellis Island 100 years ago from Crete, Greece. A couple of years ago I traveled to Crete and found his family. I want to go back.
What’s your lucky number
I don’t believe in luck.
What’s your favorite food?
Anything Greek, especially dolmas, yum.
What would you do if someone gave you $100 today?
I shop in an area where I see many elderly people shopping very carefully with only a few items in their basket. I would follow some to the register and say, here let me get this for you.
What are your hobbies?
Reading and gardening
What is your favorite season of the year?
Summer because I love the sun
How many are in your family?
15
Who is your favorite singer/band?
Eric Clapton